2020 Tesla Model Y Electric Problems And Complaints

header-image
Rating8.2

Ranked #1 in 

SUV
Write Review
$48,000 - $59,990
Starting Price 

Users Opinions on 2020 Tesla Model Y Electric

Recommended mentioned in Reviews

Write a Review

Disliked by Users

  • TN

    The Lego Ninja

    08/12/2021

    Rating:

    (2 Out Of 5 stars)

    Constant battery/ motor problems took away the joy of riding the car and made me anxious when driving it. Is it going to stop and won’t start again ? Or will I make it to my destination. Other than that car drives beautiful!Read More

    Source: edmunds

  • I

    Inwester

    10/09/2021

    Rating:

    (1 Out Of 5 stars)

    Initial review Jan 2021 -- 2 stars I returned an 2018 Audi Sportback when it's lease ended and got the Tesla Model Y. My other car is a 2020 Volvo XC90. So that's the context of my review, and those are theRead More

    Source: edmunds

  • G

    g_pnw

    24/05/2021

    Rating:

    (1 Out Of 5 stars)

    ... waiting to be helped for 45 minutes. When I mentioned the Uber and the wait to Tesla employees they simply shrugged. 2. Service Notification: A day after driving the car off the lot, I received a safety notification that could not be turned off and did not provide any further information about the nature of the problem. It required a service appointment, which I couldn't get for three weeks. At that appointment, the technicians diagnosedRead More

    Source: edmunds

2020 Tesla Model Y Problems Issues, Complaints, Recalls, and which year to avoid?

22

Recalls

10

Investigations

258

Complaints
Overall Safety Rating
Nathan Dyer's image
Nathan Dyer 

Senior Editor,

Updated on August 7, 2024

The Tesla Model Y is the company's best-selling vehicle. The car has common traits with the Model 3, and it has more space thanks to the extra row seats. With the rise of electric vehicles, the 2020 Tesla Model Y remains an immensely sought-after model. This compact electric SUV has the perfect balance of preferable functionalities and power relative to the entire line-up for its premium price. The Tesla Model Y issues are quite major and focus on the electrical system, exterior lighting, forward collision avoidance, back-over prevention, airbags, power train, and service brakes. The 2020 Model Y's competitors are equally impressive: the Audi E-Tron, the Hyundai Nexo Fuel Cell, and the Jaguar I-Pace. The 2020 Model Y is a fairly reliable blending in the segment, with only 138 complaints and 14 recalls. Let's examine in greater detail the problems it has encountered thus far.

Engine and Mechanical Complaints

POWER TRAIN: My car's display froze up without warning, and the contact was unable to accelerate. Using the accelerator had no effect. By selecting up/reverse on the gear selector, the autopilot/cruise control disengage function should not be activated. When disengage was commanded, the car inadvertently went into reverse. The car satisfactorily and safely stopped in front of oncoming traffic.

SERVICE BRAKES: With the car in cruise control on the freeway, the vehicle suddenly and harshly applied the brakes, with no human input. Phantom braking is a common occurrence. The phantom braking had gotten out of hand. It was extremely difficult to maintain safe driving. It's known as phantom braking, and it's extremely dangerous. It happens when you're on autopilot.

Safety Complaints

AIR BAGS: The contact owns a Tesla Model Y 2020. According to the contact, after making a right move, one more vehicle collapsed into the front passenger side door and then into the rear passenger side door. The airbags did not deploy. There were no warning lights on. The contact caused pain in the shoulder, neck, and back. There was no need for medical attention. There was a police report filed. The car was towed to a tow yard. The failure was not reported to the wholesaler or the supplier. 

BACK OVER PREVENTION: The contact owns a Tesla Model Y 2020. The contact stated that while driving at 3 MPH in reverse gear, the rearview mirror camera display began to drop images and was no longer displaying live action. There was no warning light turned on. The manufacturer technician arrived at his workplace, diagnosed the vehicle on a laptop, and stated that there were no problems with the vehicle.

EXTERIOR LIGHTING: When you turn on either signal at night, the blind spot cams have a red haze on the showcase and you can see a complete image. It can get so bad that you can see anything at times. It appears to be caused by the camera and turn signal being within the same housing.

FORWARD COLLISION AVOIDANCE: The contact owns a Tesla Model Y 2020. According to the contact, after an update to the car's autopilot characteristic, the phantom braking functionality would intermittently activate without mishap. The contact stated that the phantom brakes autonomously activated while driving on autopilot at 55 mph, causing the vehicle to hydroplane. The vehicle first strayed to the left, then to the right, colliding with a guardrail.

Exterior

EXTERIOR LIGHTING: Tesla recently released version 11 of their user interface. Many safety features were hidden behind menus in this update. During nighttime use, the turn signal causes excessive glare on the side repeater cameras. When making a lane change, the driver is unable to see the blind spot camera feed properly. In the previous version, windshield wipers, defrosters, and seat warmers were all easily accessible.

Dashboard

ELECTRICAL SYSTEM: The vehicle stalled while driving on a surface street, giving me only enough time to pull over to the side of the road. The vehicle came to a complete halt. Another issue is that the touchscreen frequently freezes. Will not display gear selection, speed, or any other information. The touch screen freezes and then crashes to a black screen before rebooting.

2020 Tesla Model Y recall

S.No.

Recall Date

NHTSA Campaign ID

Issues noticed

Additional remarks

Remedy

1

September 19, 2022,

22V702000

Power Windows May Pinch/FMVSS 118

Tesla, Inc. (Tesla) is recalling certain Model Y vehicles manufactured between 2017 and 2022. After detecting an obstruction, the window automatic reversal system may not react correctly.

Tesla will provide a free over-the-air (OTA) software update for the automatic window reversal system. Owners will receive interim notification letters informing them of the safety risk on November 15, 2022.

2

April 12, 2022,

22V235000

Pedestrian Warning Sound May Be Obscured/FMVSS 141

Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds.

Tesla will provide a free over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral, or Reverse mode, as well as Summon and Smart Summon. Letters of notification to owners were mailed on June 6, 2022.

3

February 4, 2022,

22V063000

Pedestrian Warning Sound May Be Obscured/FMVSS 141

Tesla, Inc. (Tesla) is recalling certain Model Y vehicles manufactured between 2020 and 2022. While the vehicle is in motion, the Boombox function allows sounds to be played through an external speaker, which may obscure the Pedestrian Warning System (PWS) sounds.

Tesla will provide a free over-the-air (OTA) software update that will disable the Boombox functionality while the vehicle is in Drive, Neutral, or Reverse mode. Letters to owners are expected to be mailed on April 5, 2022.

4

February 2, 2022,

22V050000

Windshield May Not Defrost Properly/FMVSS 103

Tesla, Inc. (Tesla) is recalling certain Model Y vehicles manufactured between 2020 and 2022. A software error may cause a heat pump valve to open unintentionally, trapping the refrigerant inside the evaporator and resulting in poor defrosting performance.

Tesla will provide a free over-the-air (OTA) software update. Letters of notification to owners were mailed on April 1, 2022.

5

February 1, 2022,

22V045000

Seat Belt Chime May Not Activate/FMVSS 208

Tesla, Inc. (Tesla) is recalling certain Model Y vehicles manufactured between 2020 and 2022. When the vehicle starts and the driver has not buckled their seat belt, the audible chime may not sound.

Tesla will provide a free over-the-air (OTA) software update. Letters of notification to owners were mailed on April 1, 2022.

6

January 27, 2022,

22V037000

Vehicle May Fail to Stop at Stop Sign

Tesla, Inc. (Tesla) is recalling certain Model Y vehicles manufactured between 2020 and 2022. The "rolling stop" functionality included in the Full Self-Driving (Beta) software may allow the vehicle to pass through an all-way stop intersection without stopping.

Tesla will provide a free over-the-air (OTA) software update that disables the "rolling stop" functionality. Letters of notification to owners were mailed on March 28, 2022.

7

November 21, 2021,

21V912000

Suspension Knuckles May Fracture

Tesla, Inc. (Tesla) is recalling certain Model Y vehicles manufactured between 2020 and 2022. The suspension links may separate if the front and rear suspension knuckles fracture.

Tesla Service will inspect and replace the knuckles as needed at no cost. Letters of notification to owners were mailed on January 18, 2022.

8

October 29, 2021,

21V846000

Unexpected Activation of Automatic Emergency Brake

Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model Y vehicles that are running software version 2021.36.5.2.

Tesla Service has released a free over-the-air (OTA) software update. The recall started on October 25, 2021.

9

October 25, 2021,

21V835000

Front Suspension Lateral Link May Separate

Tesla, Inc. (Tesla) is recalling certain Model Y and vehicles manufactured between 2020 and 2021. The lateral link fasteners on the front suspension may loosen, allowing the lateral link to separate from the subframe.

Tesla Service will free of charge tighten or replace the lateral link fasteners as needed. Letters of notification to owners were mailed on December 20, 2021.

10

May 25, 2021,

21V389000

Front Seat Belts Not Securely Attached To B-Pillar

Tesla, Inc. (Tesla) is recalling certain Model Y vehicles manufactured between 2018 and 2020. One or both of the fasteners that secure the front seat shoulder belt to the b-pillar could be loose.

If necessary, Tesla Service will inspect and repair both fasteners at no cost. The owner notice letters were mailed on July 23, 2021.

11

May 25, 2021,

21V388000

Seat Belt Retractor Not Securely Attached

Tesla, Inc. (Tesla) is recalling certain Model Y vehicles manufactured between 2019 and 2021. One or both of the fasteners that secure the left and right second-row seat belt retractors may be loose.

If necessary, Tesla Service will inspect and replace both fasteners at no cost. Letters of notification to owners were mailed on July 23, 2021.

12

May 25, 2021,

21V387000

Loose Brake Caliper Bolts

Tesla, Inc. (Tesla) is recalling certain Model Y vehicles manufactured between 2020 and 2021. The brake caliper bolts could be loose, allowing the caliper to separate and come into contact with the wheel rim.

Tesla Service will inspect and tighten or replace the caliper bolts at no cost. Letters of notification to owners were mailed on July 23, 2021.

13

November 17, 2020,

20V709000

Loose Control Arm Bolts May Affect Steering

Tesla, Inc. (Tesla) is recalling a limited number of 2020 Model Y vehicles. The bolts connecting the front upper control arm and steering knuckle may not have been tightened properly, allowing the upper control arm to detach from the steering knuckle.

Tesla will notify owners, and dealers will inspect and tighten the bolts as needed, free of charge. The recall went into effect on January 15, 2021.

14

September 30, 2020,

20V609000

Inoperative Trailer Brake Lights/FMVSS 108

Tesla, Inc. (Tesla) is recalling certain 2020 Model Y vehicles that have a global rear lamp and tow package configuration. The trailer brake lights are not illuminated due to a software error.

Tesla will notify owners, and the firmware update will be available over the air (OTA) on September 23, 2020.

Should you buy a used 2020 Tesla Model Y?

Tesla's most ambitious project to date is the all-electric Model Y SUV. The Model Y is a fashionable and spacious electric SUV that has a plethora of appeal. Along with that the upsurge of electric vehicles, the 2020 Tesla Model Y is still a highly desired model. The car shares characteristics with the Model 3, but it has more interior due to the extra row seats. It has strong off-the-line speed, athletic dealing, and a luxurious ride. Sadly, there are numerous safety recalls and user complaints that may irritate a car enthusiast. In short, this is why nearly 25.000 people purchase the 2020 Model Y. Problems with Tesla Model Y, are the electrical systems, exterior lighting, forward collision avoidance, back-over prevention, airbags, power train, and service brakes. The 2020 Tesla Model Y's quality issues are surprisingly more than its other competitors, the Audi E-Tron, the Hyundai Nexo Fuel Cell, and the Jaguar I-Pace.

  • Complaints
  • Recalls
  • Investigations
  • Manufacturer Communications

September 22, 2025, NHTSA ID Number: 11689053

Components: 010000 STEERING

NHTSA ID Number:
11689053

Incident Date:
September 22, 2025

Vehicle Identification Number:
5YJYGDEFXLF

Consumer Location:
SAN DIEGO, CA

Summary
While driving at approximately 39,000 miles, the vehicle developed loud rattling and creaking noises from...

September 21, 2025, NHTSA ID Number: 11688711

Components: 162000 STRUCTURE

NHTSA ID Number:
11688711

Incident Date:
September 21, 2025

Vehicle Identification Number:
5YJYGDEE8LF

Consumer Location:
PIKESVILLE, MD

Summary
The mechanical door release cable for the rear doors is not accessible without a screwdriver. This safety...

September 9, 2025, NHTSA ID Number: 11686034

Components: 162700 STRUCTURE

NHTSA ID Number:
11686034

Incident Date:
September 9, 2025

Vehicle Identification Number:
5YJYGDEE5LF

Consumer Location:
HOUSTON, TX

Summary
The rear trunk smashed my fingers. I pressed the open button on the rear trunk and heard it unlatch. I st...

August 25, 2025, NHTSA ID Number: 11683008

Components: 110000 ELECTRICAL SYSTEM

NHTSA ID Number:
11683008

Incident Date:
August 25, 2025

Vehicle Identification Number:
5YJYGDEE9LF

Consumer Location:
PHOENIX, AZ

Summary
Problem: I purchased a 2020 Tesla Model Y Long Range AWD, EPA-certified at 316 miles. My vehicle consiste...

August 12, 2025, NHTSA ID Number: 11680014

Components: 110000 ELECTRICAL SYSTEM

NHTSA ID Number:
11680014

Incident Date:
August 12, 2025

Vehicle Identification Number:
5YJYGDEF5LF

Consumer Location:
GLENDALE, CA

Summary
On [XXX], I identified a severe and unacceptable loss of driving range in my 2020 Tesla Model Y (VIN: [XX...

FAQs

How fast is the 2020 Tesla Model Y?

Posted On: November 7, 2022

The 2020 Model Y Long Range can do 0-60 mph in 4.4 seconds while the 2020 Model Y Performance can do the same in 3.4 seconds.

How much can the 2020 Tesla Model Y tow?

Posted On: November 7, 2022

A 2020 Model Y with the Class II tow hitch has a towing capacity of 3,500 pounds.

How reliable is the 2020 Tesla Model Y?

Posted On: November 7, 2022

As the 2020 Model Y is an all-new model so saying anything about its reliability isn't possible at the time of writing as JD Power is yet to release their score on this electric SUV.

Is the 2020 Tesla Model Y available with AWD?

Posted On: November 7, 2022

The 2020 Tesla Model Y is available only as AWD.

Similar Cars

2020 Jaguar I-PACE Electric
2020 Jaguar I-PACE Electric

MSRP: $69,850- $80,900

8.5/10
2020 Hyundai Nexo Fuel Cell Electric
8.3/10
2020 Tesla Model Y Electric
2020 Tesla Model Y Electric

MSRP: $48,000- $59,990

8.2/10