2020 Infiniti QX60 Problems And Complaints

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Rating7.1

Ranked #12 in 

Midsize SUV
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$44,350 - $52,250
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Users Opinions on 2020 Infiniti QX60

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  • N

    Nick

    29/11/2021

    Rating:

    (1 Out Of 5 stars)

    ... warranty did not cover the issue. I have the two receipts for the oil and filter change I did at the alternate mechanic shop. The Infiniti Dealership advised that they found oil sludge in the engine, and this has been attributed to poor maintenance. I asked for an explanation, and the Service Manager could not give me a nexus between my diligent care and the oil sludge.Read More

    Source: edmunds

  • M

    MariyaD

    17/03/2021

    Rating:

    (1 Out Of 5 stars)

    I’ve had my car since November 2019 and have spent at least 6-8 weeks in repair shops. First month car began violently shaking and vibrating with loud noises, drivetrain needed to be replaced. Followed up leaking transfer case which after 4 times of getting sealed was finally replaced. Brakes and roof rack alsoRead More

    Source: edmunds

2020 Infiniti QX60 Problems, Issues, Complaints, Recalls, and Which Year to Avoid?

1

Recalls

0

Investigations

18

Complaints
Overall Safety Rating
Nathan Dyer's image
Nathan Dyer 

Senior Editor,

Updated on March 23, 2023

The 2020 QX60 sits right in the middle of Infiniti’s SUV line-up for the year; between the lofty and expensive, top-of-the-range QX80 and the compact QX50. It is essentially Infiniti’s take on the 2020 Nissan Pathfinder, which invokes no surprise as this luxury marque serves under Nissan, transforming their vehicles to appeal to more affluent sections of the population. As a mid-size SUV in its second generation avatar, Infiniti has attempted to make it stylish, but the basic design has been around since 2013 and fails to truly impress against modern rivals. That said, the signature Infiniti design cues like the imposing front grille and the quirky kink on the C-pillar give it a very distinctive appearance.

As an Infiniti, this seven-seater SUV delivers more than expected lavishness within the cabin. Particularly commendable was the excellent road and wind noise cancellation, which allows for a sense of serenity for the passengers. The exceptional ride quality is another cap in its hat, soaking up bumps and potholes without the slightest inconvenience. Powered by a 3.5L V6 putting out 295 horsepower, this hefty machine comes with a continuously variable transmission (CVT) as standard, and, for off-road enthusiasts, an all-wheel-drive option is also available. On-road dynamics are far from great and it also exhibits a fair amount of body roll when cornering, though this comes as a small price to pay for the wonderfully pliant suspension.

The primary rivals for this inherently Japanese SUV include the 2020 Lexus RX, the 2020 Acura MDX, and the 2020 Buick Enclave. Although the 2020 Infiniti QX60 does not decisively dominate in quantitative comparisons, it manages to hold its own within the segment and is a decent all-rounder. 

2020 Infiniti QX60 User Complaints and Problems

Engine and Mechanical Problems

  • EVAP leak - A few reported instances of leakage concerning the Evaporative Emissions Control System (EVAP) were where the vent control valve mounts to the canister. An incorrectly fitting O-ring seal at the valve was determined to be the cause, and replacement of the valve assembly was the corrective instruction issued. 
  • Transmission - Some owners raised issues regarding excessive noise and vibration originating from the rear differential region of the vehicle. This was only seen on the all-wheel-drive vehicles and replacement of the Electric Controlled Coupling was advised. Another scenario reported was that of a "clicking" noise originating from either the left or right front/rear axles during takeoff/acceleration.

Safety Problems

  • Forward collision avoidance - Multiple owners reported that the forward collision avoidance system caused the vehicle to abruptly brake and slow down, despite the absence of an object immediately ahead of the vehicle. 

Exterior Problems

  • Sunroof - Several complaints were filed claiming that the sunroof exploded suddenly and without warning while the car was in motion.
  • Power back door - On some vehicles fitted with the Kick Motion Activated Liftgate, the back door (liftgate) was reportedly inoperative despite utilizing alternate request switches. Replacement of the automatic back door control module was the recommended solution. 

Electrical Problems

  • Remote engine start - Few owners stated that the Remote Engine Start (RES) feature was not working at times. 
  • In-vehicle switches - There were instances where the push button for ignition start and door request switches were non-functional, and it was advised that a new body control module be installed.
  • Warning light - A blinking warning light for the Automatic Emergency Braking (AEB) was occasionally noticed despite no immediate threat ahead. 

2020 Infiniti QX60 Recalls

S. No

Date

NHTSA ID

Issues Noticed

Additional Remarks

Remedy

 

May 27, 2021

21V402000

The Steering knuckle or rear axle housing can deform. 

Improper heat treatment on specific components, installed as the steering knuckle or rear axle housing, has resulted in them not having the requisite hardness. Consequently, a strong impact may deform these parts bringing about an inability to steer or wheel misalignment, increasing the likelihood of a crash.

Dealers will carry out a thorough inspection of the concerned parts by noting the casting stamp on them. The mandatory replacement of affected components will be free of charge. Notification letters were mailed to owners on July 26, 2021.

Should you buy the 2020 Infiniti QX60?

For all those genuinely interested in owning an upmarket SUV that predominantly focuses on passenger and creature comforts, the 2020 Infiniti QX60 is a great option. Infiniti’s dedication to the use of sumptuous materials for the interior trim, and the masterful suspension tuning, makes the cabin a great place to be in. The company has also done sterling work with the build quality, all evident from the extremely positive reliability reports. 

The 2020 Infiniti QX60 is part of the second-generation iteration of the model, and the updated package since 2017, was the recipient of excellent sales reports in the country. It ticks all the right boxes and makes for a perfectly sensible choice in the hugely competitive mid-size luxury SUV segment.

  • Complaints
  • Recalls
  • Investigations
  • Manufacturer Communications

July 16, 2025, NHTSA ID Number: 11674135

Components: 020000 SUSPENSION

NHTSA ID Number:
11674135

Incident Date:
July 16, 2025

Vehicle Identification Number:
5N1DL0MM6LC

Consumer Location:
NORMAL, IL

Summary
2020 infinity qx 60 Bought car used in 2024 with 80,000. There is a hesitation when accelerating and some...

July 4, 2025, NHTSA ID Number: 11671244

Components: 060000 ENGINE (PWS)

NHTSA ID Number:
11671244

Incident Date:
July 4, 2025

Vehicle Identification Number:
5N1DL0MN3LC

Consumer Location:
HARTSVILLE, TN

Summary
My engine is making a knocking noise and wants to stall sometimes. Some other Nissan engines have recalls...

June 13, 2025, NHTSA ID Number: 11666704

Components: 100000 POWER TRAIN

NHTSA ID Number:
11666704

Incident Date:
June 13, 2025

Vehicle Identification Number:
5N1DL0MMXLC

Consumer Location:
UPPER SADDLE RIVER, NJ

Summary
There are two problems we have had for many miles. 1. CVT- completely gone at 120K miles but we have had ...

May 8, 2025, NHTSA ID Number: 11659816

Components: 134000 VISIBILITY

NHTSA ID Number:
11659816

Incident Date:
May 8, 2025

Vehicle Identification Number:
5N1DL0MN4LC

Consumer Location:
SPRING, TX

Summary
The contact owns a 2020 Infiniti QX60. The contact stated that while driving on the highway at 65 MPH, th...

February 28, 2025, NHTSA ID Number: 11645639

Components: 010000 STEERING

NHTSA ID Number:
11645639

Incident Date:
February 28, 2025

Vehicle Identification Number:
5N1DL0MM3LC

Consumer Location:
SANTA BARBARA, CA

Summary
The contact owns a 2020 Infinity QX60. The contact stated while driving at undisclosed speeds, there was ...

81/100Best

Quality & Reliability

Assesses the extent of issues, glitches, and design imperfections encountered by...

70/100Best

Driving Experience

Owners' assessments regarding the vehicle's design, performance, comfort, functi...

74/100Best

Resale

CARHP's projection of depreciation, which estimates the probable decrease in the...

83/100Best

Dealership Experience

Owners' interactions with dealerships associated with this brand, encompassing b...

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