2020 Ford Escape Hybrid SUV Problems And Complaints

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Rating7.3

Ranked #3 in 

Compact Hybrid SUV
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$28,265 - $38,835
Starting Price 

Users Opinions on 2020 Ford Escape Hybrid SUV

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Disliked by Users

  • J

    jrkx5052

    26/10/2022

    Rating:

    (2 Out Of 5 stars)

    ... Backup cam is a sometimes works sometimes don't, last trip to dealer says they are working on recall for backup camera. Roof liner is pulling away around edges, window switches pull apart so watch your fingers you can be cut, are being replaced by warranty, of course on backorder. Dash pulling apart, parts have been on backorder for like 10 weeks now. Dash display sometimes has trouble starting up,Read More

    Source: edmunds

  • G

    Geoff

    06/04/2022

    Rating:

    (1 Out Of 5 stars)

    30,000 kms, 3 transmissions, 7 speakers replaced, brakes that intermittently let go for 5 to 10 feet. My car over the last year and a half has been in the shop for a total of over 3 months and it still breaks down every 2Read More

    Source: edmunds

  • SN

    Suzy N

    15/10/2021

    Rating:

    (1 Out Of 5 stars)

    ... caught in the door; this should not have been a big deal however both seatbelts ended up getting sliced (2nd design flaw). When I called Service (at Barbee Ford), they said they would need the car for at least two days just for a diagnostic, with no loaner in sight and no guarantee it would be covered by my warranty or extended warranty (James said it probably would not be covered). The car at the time only had 3,400 miles! As a single mother of a young child, I could not rent a car for 2-3 days thenRead More

    Source: edmunds

2020 Ford Escape hybrid SUV Problems, Issues, Complaints, Recalls, and Which Year to Avoid

0

Recalls

2

Investigations

276

Complaints
Overall Safety Rating
Nathan Dyer's image
Nathan Dyer 

Senior Editor,

Updated on April 20, 2022

The 2020 Ford Escape Hybrid offers the usual. Lively driving experience, good fuel economy, and a good safety score. But how does it fare in the "trouble" department? The 2020 Ford Escape Hybrid, unlike its gasoline-based counterpart, has no recalls, no investigations, and just 3 complaints so far on the official NHTSA website. It vaunts a 5-star overall rating, and has been recognized as the “top safety pick” of the “iihs.org”. However, the three registered complaints have indicated a potential “hazardous” problem with the Engine and Electrical system adjoining. In this review, let's dive into the concerns of the SUV and understand if it fairs better than its competitors; like the 2020 Toyota Highlander or the 2020 Kia Niro

2020 Ford Escape Hybrid User Complaints and Problems

Mechanical Problems

  • Engine -. All three complaints revolve around the basic idea that the engine has sudden and abrupt “power failure”, or an “engine power loss”. This can be hazardous in nature depending on the situation and the capability of the driver during such a crisis. There was also one incident where the system switched off the SUV because its “Gasoline engine “ was having a problem. 
  • Ford’s system has informed the customer that certain updates were required all 3 times, which was causing the malfunctioning. This was hence resolved by going to the dealership directly and doing the necessary from their side.

2020 Ford Escape Hybrid Recalls

As of the date mentioned, there have been no recalls done for the 2020 Ford Escape HEV AWD.

Should you buy the 2020 Ford Escape Hybrid?

The 2020 Ford Escape HEV AWD is an excellent SUV, of course, the engine power loss is not anyone wants to deal with. However, with the vehicle having only 3 official complaints, it seems to be a safe bet to go with the vehicle. The specific model has a 72 out of 100 JD rating, which isn’t great compared to the likes of the 2020 Toyota Highlander, but it beats the 2020 Kia Niro

Also keep in mind that the 2020 Kia Niro has just a “4-star safety rating” and 8 complaints on the NHTSA website, and the 2020 Highlander has 1 recall too. Hence we can firmly say that the 2020 Ford Hybrid fairs better than its competitors. Nonetheless, do check the ECU system and give a brief look under the hood.

  • Complaints
  • Recalls
  • Investigations
  • Manufacturer Communications

August 22, 2025, NHTSA ID Number: 11682471

Components: 060000 ENGINE (PWS)

NHTSA ID Number:
11682471

Incident Date:
August 22, 2025

Vehicle Identification Number:
1FMCU0BZ8LU

Consumer Location:
GROVELAND, FL

Summary
Sluggish acceleration, car would not go faster than 37 MPH at full throttle, appeared to be running on hy...

March 19, 2025, NHTSA ID Number: 11649296

Components: 060000 ENGINE AND ENGINE COOLING

NHTSA ID Number:
11649296

Incident Date:
March 19, 2025

Vehicle Identification Number:
1FMCU9BZ7LU

Consumer Location:
SPRINGFIELD, OR

Summary
The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, an abnormal...

March 18, 2025, NHTSA ID Number: 11648987

Components: 980000 UNKNOWN OR OTHER

NHTSA ID Number:
11648987

Incident Date:
March 18, 2025

Vehicle Identification Number:
1FMCU9BZ1LU

Consumer Location:
CROWN POINT, IN

Summary
I recently found out through a Ford dealer that there was a recall on the door on my Ford escape. I never...

February 28, 2025, NHTSA ID Number: 11645477

Components: 160000 STRUCTURE

NHTSA ID Number:
11645477

Incident Date:
February 28, 2025

Vehicle Identification Number:

Consumer Location:
WICKLIFFE, OH

Summary
The contact owns a 2020 Ford Escape Hybrid. The contact stated that while operating the vehicle, there wa...

February 25, 2025, NHTSA ID Number: 11644872

Components: 100000 POWER TRAIN

NHTSA ID Number:
11644872

Incident Date:
February 25, 2025

Vehicle Identification Number:
1FMCU0DZ3LU

Consumer Location:
ROUND ROCK, TX

Summary
The vehicle is just under 37K miles. I was operating the vehicle normally, and the wrench icon came on, i...

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