2021 Mazda CX-9 Problems and Complaints

Users Opinions on 2021 Mazda CX-9

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Disliked by Users

G
Geo
• 22/12/2022
Rating:
(1 Out Of 5 stars)
... through curvy roads drives like a dream. Has a very nice torquee engine with enough HP. It has that zoom zoom from Mazda. In terms of reliability I can’t really comment on that since I only had the car for a year and only 12,000 miles on it. The 2.5 turbo engine is pretty new and there is not a long record to called it reliable. This is my 1st Mazda and I’mRead More
Source: edmunds
G
G
• 21/08/2022
Rating:
(1 Out Of 5 stars)
... 3500-4000 miles the vehicle would run out of oil, Mazda is aware of the problem and their solution is to top off the oil. They are currently being sued for refusing to repair the valve stem defect in their engines, they are probably topping off the engine with oil until the vehicle warranty runs out so the customer is liable to pay out of pocket. Hopefully they lose the lawsuit and are forced to repair their fault engines. Will never buy another Mazda, a shame sinceRead More
Source: edmunds

Nathan Dyer

Senior Editor,

Updated on March 22, 2023

The CX-9 is a family SUV that comes with Mazda’s trademark athleticism and engaging driving capabilities. With a turbocharged four-cylinder under the hood, the CX-9 delivers plenty of power for its size and offers an exciting experience as you go around curves. The interior is fitted with quality materials and the finish of the interior is also done commendably well. But what you might not like is the limited cargo space, especially when all three rows are up.

Despite all that, the CX-9 is a really compelling offering. Japanese brands have had a good reputation for reliability and Mazda is no different. The 2021 Mazda CX 9 has only had 1 recall alongside 9 registered complaints on the NHTSA website.

2021 Mazda CX 9 User Complaints and Problems

Engine and Mechanical Problems

Engine - A few users complained that the engine was using up a lot of oil, with the low engine oil light coming on quite often. Some claim that the engine is consuming 1 quart of oil every 3,500 miles. This seems to be the most common problem among the 2021 models, as there are 6 complaints regarding this. We assume that lots of people might have had this issue as this seems to be a trend.
Brakes - A user complains that while they were driving with minimal snow on the ground, they had to tap the brake 7 times before they locked up. They then tried to turn the vehicle but the steering failed to work and the vehicle was forced off the pavement.

Safety Problems

Airbags - One user complains that when the airbag deployed, the rear passenger handle hood above the seat splintered into sharp projectiles which were sent flying through the cabin. Luckily, no one was injured.

Structural Problems

Rear lift gate - A user claims that their rear liftgate opened unexpectedly and hit the ceiling of a parking garage, after which, the glass window shattered and the glass fell inside and outside the car. They claim that the likely cause was the unexpected opening of the lift gate, which does seem to occur randomly.

2021 Mazda CX 9 Recalls

S. No	Date	NHTSA ID	Issues Noticed	Additional Remarks	Remedy
1	September 27, 2021	21V750000	The seat may slide forward in a crash/FMVSS 210	A seat that slides forward during a crash can transfer excessive force onto a belted occupant, increasing the risk of injury	Dealers will replace the internal parts of the affected second-row seats, free of charge.

Should you buy the 2021 Mazda CX 9?

Mazdas, and Japanese cars, in general, have a pretty good reputation for reliability. As it is apparent, the 2021 CX-9 is also pretty reliable, with only the issue of the engine oil being the most predominant. But in all honesty, even though it is an inconvenience, it is certainly not a dealbreaker. And considering the fact that the Japanese SUV has had only 1 recall to date, it makes the CX-9 even more reputable and reliable. So, yes, we would definitely recommend the CX-9 if you are looking for an affordable family SUV.

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