2013 Mazda CX-9 Problems and Complaints

Users Opinions on 2013 Mazda CX-9

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Disliked by Users

R
RBZ
• 28/05/2022
Rating:
(1 Out Of 5 stars)
... not buy happy dealer. Water pump fails at 110k. Dealer says new engine $10k because engine is not repairable. BS after BS but they would not take responsibility for the problems about which lawsuits have already been filed.it would have been cheaper to communicate and replace the water pump knowing the issue but nope, no care about the customer.Read More
Source: edmunds
DP
Derek Price
• 13/12/2019
Rating:
(2 Out Of 5 stars)
1st Owner, 136xxx miles, regular oil changes and maintenance. Water pump and timing chain (Po216 code) went out and come to find out, those are very expensive repairs AND doesn't truly reveal how damaged the engine is. When ASE-certified and trustworthy mechanics refuse to do the lucrative work because of the terrible history of the design,Read More
Source: edmunds
TL
Toyota lover
• 15/09/2019
Rating:
(2 Out Of 5 stars)
... drastically (Replaced with Michelin tires ($800). Brake booster and brake master cylinder failed at 104,000 miles.($900.) Gas tank vapor back fill flapper check valve failed at 106,000 miles - Couldn't pump gas without is shutting off every 10 seconds ( New gas tank $2000). A/C doesn't stay cool when car idles for more than 10 minutes on a hot day ($400 and still not fixed). Never had suchRead More
Source: edmunds

Nathan Dyer

Senior Editor,

Updated on August 28, 2024

In the three-row SUV segment, the options seem limited. Yet, the Mazda CX-9 shines in all its glory. While it bears a striking design, is easy to drive, and has an ostentatious setup, a spacious third-row seat allows the Japanese vehicle to draw a distinction. In the current iteration, the 2013 CX-9 gets adequately updated, but its overall performance remains unwavering. Safety scores are class-competing and even reliability remains top-notch. For a vehicle that sells around 25,000 units, 61 recorded complaints seem justifiable. The SUV has been recalled four times and has two investigations listed to its name. A 2013 Mazda CX-9 for sale is available at just under $30,000 and in its segment, it competes against the likes of the Nissan Murano, the Toyota Venza, and the Ford Flex.

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2013 Mazda CX-9 User Complaints and Problems

Safety Complaints

Improper deployment: In several listed cases, buyers of the 2013 Mazda CX-9 have reported that without impact, the airbags of the SUV deploy inadvertently. It has resulted in injuries to the occupants and can distract the driver when the vehicle is in motion, increasing the risk of a crash.

Mechanical Complaints

Failure of engine: The Mazda CX-9 water pump failure is a common problem in the current generation of the SUV. In most cases, complainants have reported the vehicle shuddering and losing speed. This happens due to the antifreeze mixing with the motor oil due to the placement of the engine and water pump. Currently, a class-action lawsuit has been registered by the buyers against Mazdabecause of the issue.
Issues with the transmission unit: The Mazda CX-9 transmission problems are not highly rampant. In some cases, buyers have reported the vehicle slipping between gears and failing to engage, consequently. This causes the SUV to deliver an erratic performance, which takes away from the driving experience.
Hissing noise from brakes: The 2013 Mazda CX-9 brake problems make for a considerable chunk of all its complaints. When braking, users have recorded the pedal becoming stiff, and the vehicle making a hissing sound. Due to the pedal’s stiffness, the braking capabilities are reduced and the vehicle fails to come to a halt in time. Where a diagnosis has been conducted, an internal failure of the brake booster has been attributed as the underlying concern.

Electric System Complaints

Dim headlamps: In one case listed on NHTSA and several others on unofficial forums, buyers of the 2013 Mazda CX-9 have reported substandard performance of the exterior lights. Complainants have recorded the low-beam headlights not illuminating the road properly. This restricts the driver’s visibility and can increase the risk of a crash.

Structural Complaints

Explosion of sunroof: In the 2013 Mazda CX-9 problems list, buyers have reported the sunroof of the vehicle shattering unexpectedly. The glass pane explodes, which causes the fragments to enter the cabin or fly outward, increasing the risk of an injury.

2013 Mazda CX-9 Recalls

S. No	Date	NHTSA ID	Issues Noticed	Additional Remarks	Remedy
1.	12th Oct 2018	18V717000	Passenger frontal airbag inflator may explode	Due to propellant degradation, the passenger frontal airbag inflator may explode upon deployment.	Dealers will replace the passenger frontal airbag inflator, free of cost.
2.	9th Jan 2018	18V018000	Passenger frontal airbag inflator may explode	Due to propellant degradation, the passenger frontal airbag inflator may explode upon deployment.	Dealers will replace the passenger frontal airbag inflator, free of cost.
3.	11th Apr 2016	16V203000	Possible loss of steering assist	Due to the loosening of the lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle, the steering knuckle might separate.	Dealers will tighten or replace the bolts, free of charge.
4.	20th July 2015	15V451000	Corrosion of front suspension ball joints	Due to a water leak into the fitting, the front suspension ball joints may corrode.	Dealers will replace the left and right lower control arms, free of cost.

Should you buy the 2013 Mazda CX-9?

The 2013 Mazda CX-9 is an impressive choice for buyers looking for a family hauler. It comes with a capacious cabin and adds to its practicality with ample cargo space. The comfort levels are unmatched and even in terms of the feature list, the Japanese vehicle carves a niche for itself. It is adequately priced, and keeping the cost-to-functionality ratio in mind, the CX-9 is a viable option. But what about reliability? Well, even in this regard. there is not much to worry about. The user grievances list is constricted and so are its recalls. While there are some issues that might result in an underwhelming performance, the ownership experience of the SUV is hassle-free, and seldom would buyers find themselves regretting their decision.

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