Nissan gains its popularity in the American market with economic and practical vehicles. The Nissan Murano follows these same lines. The SUV makes for a decent choice as a daily driver. However, the SUV comes across issues ranging from Airbag defects to powertrain malfunctions. In all, the 2020 Nissan Murano records 17 complaints and 2 recalls with a 5-star safety rating. The Nissan aftersales typically focuses on prompt services for the customers. The Murano faces off against the likes of the Hyundai Santa Fe, the Honda Pilot, and the Chevrolet Blazer. The SUV finds itself in the 3rd spot on the CarHp list of top 10 midsize SUVs of 2020.
User Complaints and Problems
Mechanical Problems
- Fuming - Murano customers complain of fuming inside the vehicle cabin. The complaints report fuming with strong odors which vary with time. This can be hazardous to the user.
- Suspension - The SUV is prone to wobbling. User complaints report inadequate shock absorption followed by vehicle wobbling. This also results in veering off the vehicle under driving conditions. The issue increases the risk of crashing.
- Powertrain - Murano users report the SUV rolling freely when the gear lever is in the ‘park’ position. This can increase the chances of crashing.
Electrical Problems
- Driver aids - Driver aid malfunctions are common with the Nissan Murano. The most common driver aid issue is the AEB malfunction. The Auto Emergency braking(AEB) malfunction results in abrupt emergency braking. Forward collision detection malfunctions are also common with the SUV. This leads to false triggering for the presence of an obstacle. The false triggering leads to the engagement of emergency brakes. Sudden braking can increase the chances of a crash.
Safety Problems
- Airbags - Users report cases of the airbag lights flashing on the instrumentation cluster. This can distract the driver and increases the chances of crashing.
Structural Problems
- Sunroof/moonroof- Nissan Murano users report cases of an abrupt explosion of the vehicle sunroof. This can increase the risk of injury to the occupants. The issue is as common with Nissan Murano as other vehicles. Nissan Claims variation in environmental and cabin pressure to be the cause of the issue. Environmental temperature variations too contribute as a cause of the issue. The sunroof explodes with a loud noise which can distract the driver. This can increase the chances of a crash.
- Hood - The SUV hood has a chrome silver trimmed lip. This reflects the light onto the user. This compromises the visibility of the driver and increases the chances of crashing.
Recalls
|
S. No |
Date |
NHTSA ID |
Issues Noticed |
Additional Remarks |
Remedy |
|---|---|---|---|---|---|
|
1 |
May 27, 2021 |
21V402000 |
Steering knuckle or rear axle housing may deform |
The steering knuckle or the rear axle housing can deform upon impacts such as hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the chances of crashing. |
Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed on July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200. |
|
2 |
March 11, 2021 |
21V170000 |
Transverse link may separate from the ball joint. |
Ball joint separation can result in loss of steering control, increasing the chances of a crash. |
Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797. |
Should you buy the 2020 Nissan Murano?
The Nissan Murano works well as a compact daily drive SUV for the city commute. The car offers a reasonable range of standard features and driver aids. The SUV cabin offers comfort but lacks utility. Hence touring is not the strong suit for the Murano. Nissan focuses on delivering an economic and practical vehicle experience to the customers. However, the SUV faces issues ranging from suspension defects to powertrain issues. Nissan after-sales assure prompt services and assistance. Even so, users report the unavailability of recalled parts delaying the vehicle recalls. The 2020 Nissan Murano registers 17 complaints and 2 recalls with the NHTSA. The SUV also earns a 5-star NHTSA rating and hence gets the CarHp greenlight.
