The recall affects 427,407 Kia Telluride vehicles (2020-2024) due to the risk of a rollaway while the car is in the park, which is caused by incorrect assembly of the intermediate shaft and the right front driveshaft at the supplier Mobis Alabama. This situation raises safety issues leading to the decision of Kia America to recall the affected cars.
Recall Details
Kia's massive recall (24V-214) involves 427,407 Telluride SUVs due to a critical safety issue: the intermediate shaft and front drive for the right side are not fully engaged, which may cause the car to move while it is parked. The cause of this error is brought up by Mobis Alabama, a Hyundai Mobis subsidiary. On the NHTSA website, recall information is available. Featured units cover 2020-2024 models with separate part numbers for 2WD and 4WD assemblies. Kia promises to solve the problem by updating the electronic parking brake software and, in case of necessity, replacing the faulty parts which will ensure the customer's safety and satisfaction.
On April 12, 2022, customer complaints were logged highlighting issues about the transmissions not holding in park and unintended movement of the vehicles. Despite many efforts, it was not until December 2023 that the problem of establishing a common failure pattern was finally solved. In December 2023, spline wear of some intermediate shafts was found in the field. As a result, Kia recalled its vehicles due to the elevated risk of crashes or injuries in March 2024, which represented a significant action by the company to address safety issues.
The incident details are a revelation of a failure as a result of various VINs (Vehicle Identification Numbers) including 10 warranty claims, 4 customer complaints, and 3 teaching cases. The reported cases go from transmissions that fail to hold in the park, unintended movement of the vehicle, as well as noise, vibration, and gear lever movement problems. These findings underline the seriousness of the issue associated with the Kia Telluride's safety, thus Kia America is requested to promptly investigate and act on the mechanical defects to prevent further dangers to the owners and their cars.
The remedy process for the Telluride recall will begin on May 13, 2024, and Kia dealers will update the software electronic parking brake. In addition to that, new intermediate shafts can be supplied as a substitute for the damaged ones. Affected owners will be notified between May 15 and May 17, 2024, over mail. This multifaceted solution is designed to rectify the rollaway issue in a time-efficient manner, with a focus on safety and customer satisfaction.
FAQs
What is the reason behind the Kia Telluride recall?
The recall addresses a rollaway issue due to incomplete engagement of shafts during assembly.
How many vehicles are affected by the recall?
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A total of 427,407 Kia Telluride vehicles spanning model years 2020 to 2024 are affected.
When will affected owners be notified?
Notifications will be mailed between May 15 and May 17, 2024, detailing the recall and remedy process.
