The Chrysler Town and Country Van has been pulling in some decent numbers for the automaker without making much of fuzz in recent times. Housing a durable FF-V Penta star V6 and with not too much tech to play around with, there is pretty much-limited stuff that could go wrong with this van. Although the complaint and recall numbers were a bit high during the launch year, Chrysler has played it right and brought down these figures to a less worrisome level without witnessing a drop in sales. Going neck-to-neck with popular options like the Honda Odyssey, the Toyota Sienna, and the Dodge Grand Caravan, is it even worth considering buying this van now? Well, it seems that at least one-fourth of you would as seen from the sales figures and as to that we have compiled the list of issues this van has to make it easy for you. So how much trouble can this $29,995 van cause you? Let’s find out.
2015 Chrysler Town and Country Van User Complaints and Problems
Mechanical Complaints
- Transmission problems- Failure of the transmission pump is a known issue with the 2015 Chrysler Town and Country Van and can cause the vehicle to lose motive power as if it was slotted into neutral. The automaker is aware of this issue and has initiated a recall (ID-16V461000), which would address the faults with the pump. The average failure mileage recorded is around 70,000-miles. TCU fails and transmission replacements have also been recorded on high mileage vehicles, but are not that common.
Electric System complaints
- Faulty Cruise control system- Errors with the software or faults with the physical button cause the cruise control system on the Chrysler Town and Country Van to say on even when turned off. This is said to cause unintended acceleration of the van despite the brake pedal being depressed. The automaker has been made aware of this issue but no statements have yet been released so far.
- Climate control problems- The expansion valve solenoid or mode door actuator at the rear in trims with climate control are prone to failure on theChrysler Town and Country Van. This causes warm air to blow from the rear AC vents despite the temperatures being set low. If the problem is with the solenoid, the entire expansion valve unit needs replacement and for actuator issues, it mostly could be reconditioned.
Structural complaints
- Sliding door issues- The rear sliding door actuator on the Chrysler Town and Country Van is prone to fail. Problems like failing to unlatch when unlocked and remaining unlocked even after locking with the key are the most noticeable. The issue is pretty common on this van as per the owner’s reports but the dealers decline any sort of warranty claims on this issue.
- Suspension issue- Many owners have complained about finding the stabilizer bar on their Chrysler Town and Country Van either loosened or completely detached from the position. This is a major safety concern and is something to watch out for on high mileage vans.
Safety Complaints
- Headrest- Unexpected headrest deployment is one of the most reported complaints against the Chrysler Town and Country Van as per the NHSTA. Owners’ complaint about the whiplash protection system engaging randomly without any instance of a collision on the vehicle with a high risk of neck injury. Even though the dealers are well aware of this issue being widespread, fixes are mostly done at the owner's cost. A class action lawsuit has been issued against Chrysler for a defective headrest is the latest update on this issue.
2015 Chrysler Town and Country Van Recalls
|
S. No |
Date |
NHTSA ID |
Issues Noticed |
Additional Remarks |
Remedy |
|---|---|---|---|---|---|
|
1 |
21st December 2017 |
17V824000 |
The fire extinguisher may be clogged or inoperable. |
Vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. |
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on February 14, 2018. |
|
2 |
24th June 2016 |
16V461000 |
Loss of power from transmission pump failure |
The transmission pump may seize causing a loss of hydraulic pressure on the transmission causing a loss of motive power and increasing the risk of a crash. |
Chrysler will notify owners, and dealers will replace the transmission pump, free of charge. The recall began on August 18, 2016. |
|
3 |
28th January 2016 |
16V044000 |
Windshield with incorrect primer |
The windshield on the affected vehicles may have been installed using expired urethane primer, allowing the windshield to become displaced in the event of a crash, increasing the risk of injury to occupants. |
Chrysler will notify owners, and dealers will replace the windshield, free of charge. The recall began on March 4, 2016. |
Should you buy a used 2015 Chrysler Town and Country Van?
Given the time that the Chrysler Town and Country Van has existed, it has come to be a pretty reliable machine. Most of the complaints that have been observed on the vehicle are rarely seen on low mileage examples. The complaints and recall numbers are on par or even better than most vehicles it competes with. The only reason why it wouldn’t come on our recommendation list is due to the fact that it feels dated now and noticeably lacks some convenience tech. Those who are okay with it would find no compromises in this van especially when it comes to class-leading practicality levels. The starting price might seem a bit higher than its twin, the Dodge Grand Caravan, but we can promise you that the premium is worth the jump.
