2021 Chrysler Pacifica Hybrid Minivan Problems And Complaints

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Rating7.4

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Hybrid Van
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$40,620 - $51,550
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Users Opinions on 2021 Chrysler Pacifica Hybrid Minivan

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  • R

    RobertS

    29/04/2023

    Rating:

    (1 Out Of 5 stars)

    ... broke and it took more than 2 months to get fixed. The software on the 2021 was also very different than on the 2018. The 2018 always ran on the battery until it was depleted and then switched to hybrid mode. So, on short daily trips you never used any gas. On the 2021 the car switches to hybrid when it's below 40 degrees, orRead More

    Source: edmunds

  • SS

    Shaun Shaikh

    25/08/2022

    Rating:

    (2 Out Of 5 stars)

    ... acquainted with the "Service Charging System" error, and if you Google that phrase you'll see a lot more deal with it a lot. Before I bought the car, some people warned me that there could be issues with the hybrid/battery/charging system since it was not a mature technology. I thought -- hey, it's covered by a long warranty, I should be OK. I have now found out why that is flawed thinking. EveryRead More

    Source: edmunds

  • C

    Crazyma3

    23/06/2022

    Rating:

    (1 Out Of 5 stars)

    ... computer issue? Help? The dealer says that because there's NO CODE the car is running fine and there's nothing they can do! Update June 22, 2022 still having intermittent mechanical issues however, warmer weather has apparently made my battery performance better. If you live in Arizona or someplace constantly above 60' then you can receive yhe expected gas mileage. Don't drive itRead More

    Source: edmunds

2021 Chrysler Pacifica hybrid Minivan Problems, Issues, Complaints, Recalls, and Which Year to Avoid

1

Recalls

2

Investigations

24

Complaints
Overall Safety Rating
Nathan Dyer's image
Nathan Dyer 

Senior Editor,

Updated on August 7, 2024

The Chrysler Pacifica Hybrid is very practical, handsome, and comfortable, and gets the fuel economy game right. The minivan competes in a now-dying segment contested by the Honda Odyssey and the Kia Carnival with an MSRP of nearly $50,000. The Pacifica Hybrid minivan is one of the most liked minivans due to the attractive pricing and the owners seem pretty happy about it. There has been a single recall for the 2021 model year which, in the grander scheme, isn’t much of a deal. Let’s see what all the minivan’s owners had to go through. 

2021 Chrysler Pacifica Hybrid Common Problems

Electrical issues:

  • "Service Hybrid Electric System" error: Many 2021 Pacifica Hybrid owners have reported the error popping up while the minivan is moving. The reason for the error remains unknown but the owners complained that the vehicle broke down and entered the limp mode. Some dealerships report a BCM module issue while people also had to get a 62-way wiring harness changed as a remedy.
  • UConnect issues: The UConnect system has given issues for many 2021 Pacifica Hybrid owners. People have reported instances where the system’s ability to switch driver profiles “disappeared”. There have been issues with the system restarting and causing the screen to freeze. Complaints also state that the navigation system in the minivan is misguiding and navigates to the wrong address.
  • Backup camera issues: The backup camera in the minivan is reported to freeze and not display any information. This issue compromises the rearward visibility of the driver. There have been collisions reported with the objects in proximity.

Mechanical issues:

  • Engine misfire issues: Engine misfiring is a rampant issue in the minivan. People have complained of the engine sputtering and causing a delay in acceleration. In some cases, this delay had happened on a highway and raised concerns with rear-end collisions with kids inside.
  • Transmission issues: The Pacifica Hybrid has had rampant transmission issues that have resulted in a loss of power. People have also reported the gears slipping to neutral while moving, causing the van to rev up.
  • Braking issues: People have reported the brakes in the minivan make a grinding noise. In a handful of cases, there is a complete brake failure after the noise. Although the issue has been an isolated incident, the dealership replaced the affected parts under warranty. 

2021 Chrysler Pacifica Hybrid Recalls

The 2021 Chrysler Pacifica Hybrid is recalled once in the current model year. Carrying NHTSA Campaign Number 22V181000, the recall was issued on March 24, 2022. Chrysler recalled 1,160 units of the Pacifica and Voyager vans for an issue in the seats. A binding latch may bind and open causing improper restraint of the occupants. The affected units fail to comply with the requirements of FMVSS Number 225, “Child Restraint Anchorage Systems”.

Should you buy the 2021 Chrysler Pacifica Hybrid?

The 2021 Chrysler Pacifica Hybrid is a tremendously well-received vehicle in its segment. Although the prices are on the higher side the practicality and comfort inside the cabin make a good argument. The hybrid powertrain has been a bit shoddy regarding the overall reliability but has been serving the owners well. The issues have been reported and swift action from the carmaker will make the deal more lucrative.

  • Complaints
  • Recalls
  • Investigations
  • Manufacturer Communications

July 7, 2025, NHTSA ID Number: 11671649

Components: 280000 BACK OVER PREVENTION

NHTSA ID Number:
11671649

Incident Date:
July 7, 2025

Vehicle Identification Number:
2C4RC1S79MR

Consumer Location:
BLOOMFIELD TOWNSHIP, MI

Summary
The contact owns a 2021 Chrysler Pacifica Plug-in-Hybrid. The contact received notification of NHTSA Camp...

February 24, 2025, NHTSA ID Number: 11644536

Components: 100000 POWER TRAIN

NHTSA ID Number:
11644536

Incident Date:
February 24, 2025

Vehicle Identification Number:
2C4RC1N76MR

Consumer Location:
EL PASO, TX

Summary
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while reversing into a parking space...

February 6, 2025, NHTSA ID Number: 11641169

Components: 280000 BACK OVER PREVENTION

NHTSA ID Number:
11641169

Incident Date:
February 6, 2025

Vehicle Identification Number:
2C4RC1S74MR

Consumer Location:
OREM, UT

Summary
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Num...

January 28, 2025, NHTSA ID Number: 11639125

Components: 280000 BACK OVER PREVENTION

NHTSA ID Number:
11639125

Incident Date:
January 28, 2025

Vehicle Identification Number:
2C4RC1L78MR

Consumer Location:
SAN LEANDRO, CA

Summary
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Num...

January 3, 2025, NHTSA ID Number: 11633959

Components: 280000 BACK OVER PREVENTION

NHTSA ID Number:
11633959

Incident Date:
January 3, 2025

Vehicle Identification Number:
2C4RC1S78MR

Consumer Location:
NORTH HILLS, CA

Summary
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Num...

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